Catalog Search Results
Pub. Date
2014.
Description
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
Pub. Date
2014.
Description
This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the call number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL) to see how their conversion to a "Dewey-less" library has gone. The results have been pretty dramatic. Even if leaving Dewey behind is not an option, this offers plenty of ideas and suggestions about library layout, signs, shelving, and more....
28) Wild about books
Author
Pub. Date
2004
Edition
1st ed.
Description
A librarian named Molly McGrew introduces the animals in the zoo to the joy of reading when she drives her bookmobile to the zoo by mistake.
Author
Appears on list
Formats
Description
After his father dies, Benny Oh finds he can hear objects talking. His mother, struggling to support their household alone, starts collecting things to give her comfort. Overwhelmed by the clamour of all the stuff, Benny seeks refuge in the beautiful silence of the public library. There, the objects speak only in whispers. There, he meets a homeless poet and a mesmerising young performance artist. There, a book reaches out to him. Not just any book...
Pub. Date
2014.
Description
Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality,"...
Author
Series
Hell's Library volume 1
Pub. Date
2019.
Formats
Description
"Books that aren't finished by their authors reside in the Library of the Unwritten in Hell, but when restless characters who emerge from those unfinished stories escape, it is up to the Librarian to track them down...and keep the collection complete. Many years ago, Claire was named head librarian of the Unwritten Wing -- a neutral space in Hell where all the stories unfinished by their authors reside. Her job consists mainly of repairing and organizing...
35) Our library
Author
Pub. Date
c2008
Description
A raccoon and his friends go to great lengths to make sure they will always have a library from which to borrow books.
Author
Pub. Date
[2023]
Description
"No one knows Margo's real name. Her colleagues and patrons at a small-town public library only know her middle-aged normalcy, congeniality, and charm. They have no reason to suspect that she is, in fact, a former nurse with a trail of countless premature deaths in her wake. She has turned a new page, so to speak, and the library is her sanctuary, a place to quell old urges. That is, at least, until Patricia, a recent graduate and failed novelist,...
40) The starless sea
Author
Formats
Description
Discovering a mysterious book of prisoner tales, a Vermont graduate student recognizes a story from his own life before following clues to a magical underground library that is being targeted for destruction.
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